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Customer Service Representative

Experience top-tier service with seamless and scalable support tailored for teams of any size – no commitments required. Enhance your customer experience today!

Duties of Alpha CSR's

Phone Support

Your CSRs can operate your customer support hotline or supplement your current team.

Email and Ticket Support

Your CSRs have the capability to handle and resolve support emails and tickets within your CRM.

Live Chat

Implement 24/7 chat support and maintain outstanding CSAT scores for your company.

Customer Onboarding

Your assistant is equipped to address crucial inquiries and assist customers throughout the onboarding process.

Quotes and Estimates

They can generate, circulate, and gather customer surveys, organizing the findings into a data sheet.

Orders and Refunds

Your assistant can handle orders, shipping, refunds, and connect with vendors/suppliers in real-time.

Our plans and pricing

Discover our flexible plans tailored to meet your needs, with transparent pricing designed to fit your budget. Whether you're a small startup or a large enterprise, find the perfect solution to propel your business forward

Full-Time CSR
• 160 hours per month
• Live Chat Assistance
• Customer Onboarding and
Acquisition Assistance
• Ensuring Continuous Support
Beyond Regular Hours
• Offering Product
Recommendations and
Guidance
• Managing Email and Ticket
Requests
• Providing Phone Support
• Handling Orders and Refunds
• Providing Quotations and
Estimates
• Resolving Customer Issues and
Complaints
• Conducting Surveys to Gauge
Customer Satisfaction
• Offering Technical Assistance
• Engaging in Proactive
Communication
$1499/Mo
Part-Time CSR
• 80 hours per month
• Live Chat Assistance
• Customer Onboarding and
Acquisition Assistance
• Ensuring Continuous Support
Beyond Regular Hours
• Offering Product
Recommendations and
Guidance
• Managing Email and Ticket
Requests
• Providing Phone Support
• Handling Orders and Refunds
• Providing Quotations and
Estimates
• Resolving Customer Issues and
Complaints
• Conducting Surveys to Gauge
Customer Satisfaction
• Offering Technical Assistance
• Engaging in Proactive
Communication
$799/Mo

Full-Time CSR

• 160 hours per month

• Live Chat Assistance

• Customer Onboarding and

Acquisition Assistance

• Ensuring Continuous Support

Beyond Regular Hours

• Offering Product

Recommendations and

Guidance

• Managing Email and Ticket

Requests

• Providing Phone Support

• Handling Orders and Refunds

• Providing Quotations and

Estimates

• Resolving Customer Issues and

Complaints

• Conducting Surveys to Gauge

Customer Satisfaction

• Offering Technical Assistance

• Engaging in Proactive

Communication

$1499/Mo

Part-Time CSR

• 80 hours per month